Staying at Harbour House was indeed an experience; never have I known such a group of people so completely committed to the welfare and comfort of the residents.

I was afforded every conceivable help; I tried not to impose too much, but I was assured that help was always there as and when I needed it.

With this email, I would like to express my sincere thanks to you, and the entire team, for making my stay so pleasurable. All greeted me by name, and made me feel very much at home. Particularly welcoming were Shane and all those in the kitchen /dining room area.

My first impressions of Harbour House were outstanding, I was happy. My impression when moving dad in were equally so, I was happy and probably a little surprised. My first visit on Monday, hearing from him first hand what the first few weeks have been like, and my third occasion to experience you all during a normal day myself, leave me with a sense of calm, contentment, and overarching happiness. I can stop worrying, and just enjoy the fact that dad is sorted.

“We were delighted when Harbour House confirmed that our Mother would be able to move there. Mum had often said, having visited friends at Harbour House that it was one of the few homes around Bridport where she would be happy to live. Since then we’ve found all the staff willing to do their utmost to make Mum feel at home – whether that is taking time to have a chat or just helping her listen to the radio – and above all respecting and accommodating Mum’s wishes.”

“My first impressions of Harbour House were outstanding, I was happy. My impression when moving dad in were equally so, I was happy and probably a little surprised. My first visit on Monday, hearing from him first hand what the first weeks have been like, and my third occasion to experience you all during a normal day myself, leave me with a sense of calm, contentment, and overarching happiness. I can stop worrying and just enjoy the fact that dad is sorted.”

“Dear Anna, I wanted to drop you a brief note to thank you very much for taking so much time to arrange the recent short stay of my mother, [name removed] to Harbour House. It was extremely kind of you to visit her in Portishead and then to organize her respite week. It was an excellent week and we could see a huge change in Mum as a result. Her mood transformed and her mobility increased such that she was much more like her ‘old self’. Your staff are exceptional and you have created a wonderful atmosphere for all the residents.”